Member Portal and Mobile App

Drive Member Self-Service
Anytime, Anywhere.
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Overcome member engagement issues through personalized self-service on the go
  • Low member satisfaction
  • High turnover of members
  • Rising cost of operations
  • Low quality rating scores
  • Actions not aligned across channels
  • Member acquisition
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Increase Member CX and Self Service in 4 steps

Understand your members
In a consumer-driven world, members expect to have the same experience with their health plan's mobile app as they would their favorite social app. Understanding the similar experiences will enable you to provide a mobile app that not only helps yoru members connect to their health data but feel understood as well.
Proactively meet your members needs
With Zipari's Mobile App we empower you with truly personalized member experiences. We provide all of their healthcare information in one place all while helping your members take action on their own care.
Engage your members
In order to retain current members and attract new ones making member engagement the focal point is winning strategy. Our mobile app can connect with their wearbable devices as well as receive goal-driven recommendations that are relevant over time throughout the various seasons of their life.
Make member satisfaction a priority
Claims and appeal submission, provider search and viewing ID cards offline are just a few of our out-of-the box services. Members expect to have convenient experiences and you can focus on reducing healthcare cost like call center inquiries all while improving member satisfaction through you services you provide.
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Why Health Plans Choose Zipari Mobile App

  • Self service to view their member data
  • Push notifications for faster updates
  • Wallet capability to have id card offline (google pay/apple wallet)
  • Biometric and custom logins
  • Prompted engagement through user ratings
  • Claims and appeal submission
    Provider search tools linked to device maps

Zipari offers two ways to implement

Member Portal Essential Advanced
Credential Management
Biometric Login
Member Dashboard
ID Card & Mobile Wallet Integration
Claims Suite: Detail, Claims Summary, Claim Submission
Explanation of Benefits
Mobile App Essential Advanced
Credential Management
Biometric Login
Member Dashboard
ID Card & Mobile Wallet Integration
Claims Suite: Detail, Claims Summary, Claim Submission
Explanation of Benefits
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“A living connection between your member health journey and your strategic health plan goals”

Tracee's Story

Personalized CX on the go.

Tracee is 63 years old and is the primary health plan holder. She is busy managing the health of her aging father Curtis (85) and her son Joshua (22) who are all under her health plan.

Her needs are simples from her health plan, ease of access to health benefits information and keeping track of health cost. One day Tracee is prompted by her health plan’s call center to create a log-in for their Member Portal.

She follows the calls centers advice and is now activated using a new channel that can give her a single point of entry.

Self Service Empowerment.

Knowing that Tracee is in a similar stage of life like many others, self service is the way to go. She receives a notification in her Member Portal prompting her to download the mobile app.

Upon downloading Tracee feels empowered as she can quickly download ID cards, view her claims and appeal submissions right from the mobile app.

Goal-Driven Engagement
on the Move

With full access to her and her family’s health benefits information, Tracee is an activated member using two new channels that align with her Health Plans strategic CX goals and is now ready for goal-driven engagement that can positively impact her health journey.

Her needs are simples from her health plan, ease of access to health benefits information and keeping track of health cost. One day Tracee is prompted by her health plan’s call center to create a log-in for their Member Portal.

She follows the calls centers advice and is now activated using a new channel that can give her a single point of entry.

Top 5 questions we get asked

Zipari’s Member Portal and Mobile App are for Health Plans of all sizes aiming to empower their members health journey through self-service tools available anytime and anywhere, all while cutting cost across administration and operations.

2. A lot of software solutions have similar feature. But Zipari isn’t just another piece of software or technology. Our products are designed specifically for the unique needs of healthcare . We know what it takes to build capabilities that serve your members all while helping you understand how to best connect with them through a solution that points them toward healthier outcomes and goals.

ROI will depend on your organization and its goals. Has your organization set specific digital adoption goals that tie back to a larger organizational outcome? With Zipari’s Member Portal and Mobile App, our customers have reported:

  • 2x increase in mobile app users compared to prior year
  • 43% digital adoption rate with over 500K app downloads
  • 77% reduction in monthly service center calls (approx. $9M in savings)

There’s also an intangible ROI, or (value on investment), realized from Zipari in the form of member engagement, trust and shared vision on helping members achieve healthier outcomes.

The cost of a Member Portal and Mobile App can depand on many variables.

– Base cost of the technology
– Number of members/users
– Contract length (1 – 3 years)
– Price of add-ons

Depending on these variables, your Member Portal and Mobile App could cost anywhere between $10,000 and $100,000+ annually. Although this is a wide range, as you assess your needs and research solutions, your estimated cost will narrow.

Very few solutions provide pricing upfront due to so many variables affecting cost. While many solutions promote the same or similar features, the functionality can vary widely.

Schedule an introductory call today to help us understand your organziational goals and see how Zipari’s Member Portal and Mobile App can help.

What’s great about Zipari’s Member Portal and Mobile App is that Health Plans can customize which solutions they would like to implement as part of their overall package with Zipari.

Your organization may determine that they would like to start out only implementing Zipari’s Member Portal and Mobile App in year one. This would give your tech and business teams time to implement and learn from the technology member adoption and utilization. Then in year two you can easily add on another Zipari product to further your organzaitional goals.

With Zipari we give you the opportunitty to pick and choose the products needed to best solve your current business goals and are here to support you with additional products that can take you one step further in the future.

Read the latest insights on Member Engagement

Download our newest resource for more about our breakthrough solutions.

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Let's Break Through

Want to improve your goal-driven engagement? Speak with our team today to learn how we can help.

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