Recommendation Assistant

Help Members Lead Healthy Lives

Recommendations Make Engagement Work

The difference between stagnant engagement and activated members is CX technology developed specifically for health insurance with automated next-best-action suggestions centered on the highest-value goals. Zipari’s Recommendation Assistant runs on top of your existing service center to give your reps access to the same targeted recommendations that members see across your self-service channels. Activating consumers with the right knowledge at the right time helps them make healthier choices, builds trust, improves outcomes, and reduces costs.

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Recommendations Make Engagement Work

The difference between stagnant engagement and activated members is CX technology developed specifically for health insurance with automated next-best-action suggestions centered on the highest-value goals. Zipari’s Recommendation Assistant runs on top of your existing service center to give your reps access to the same targeted recommendations that members see across your self-service channels. Activating consumers with the right knowledge at the right time helps them make healthier choices, builds trust, improves outcomes, and reduces costs.

Request a Demo

Feature Highlights

Zipari’s Recommendation Assistant seamlessly integrates with your existing CRM call center technology, prompting your service teams to communicate the highest value actions for each person they talk with.

Person looking at the Zipari Website
  • Serve all markets efficiently

    Transform call-center CX across consumers with one automated solution

  • Maximize engagement

    Communicate with consumers across channels with ongoing, re-prioritization of recommendations

  • Personalize intelligently

    Deliver the most valuable and targeted recommendations with built-in algorithms

  • Improve customer service

    Empower your call center service reps with a guided experience to give personalized recommendations to callers

  • Protect your tech investments

    Integrate seamlessly with your existing data sources and technology

Platform Powered

Zipari’s Recommendation Assistant is powered by our revolutionary CX Platform, the foundational technology suite that ties everything together, enabling flexible scaling, easy configuration, and ensuring a consistent experience across the board.

Zipari CX Engine
Leverage a normalized data exchange for all health insurance data feeds and capture consumer behavior data from any third-party system to bolster customer profiles.

Zipari CX Capture
Use predictive analytics to leverage member value, member sentiment, and clinical personas and determine personalized next-best-actions for each consumer.

Zipari CX Profile
Provide tailored next-best-actions based on real-time consumer engagement.

API Gateway
Access a pre-built library of ready-to-go workflows for members, providers, and brokers, with industry connectors that seamlessly integrate with payer and partner systems. 

Highly Secure & Compliant
Rest easy knowing the platform delivers a highly secure and compliant environment for all products and solutions.

Maximize Your CRM Investments
Run on your existing CRM technology to capitalize on existing investments and get the most value from dollars you’ve already spent.

Let's Break Through

We make it easy to break away from ineffective engagement and generic CRMs with powerful digital experiences for every consumer you’re serving.

Let’s break through together.

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