Consumer Experience
for Health Insurance

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The First and Only Consumer Experience Platform Built Specifically for Health Insurance

Zipari is the only consumer experience technology company to exclusively specialize in health insurance and offer native understanding of the industry, which means we instinctively understand our clients’ goals.

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The Power to Change an Industry

Our Consumer Experience (CX) products create an intuitive, retail-like and user-friendly experience for anyone who uses them. These products illustrate how Zipari is revolutionizing consumerization by creating relationships that promote self-service, provide personalized communications and support real-time interaction.

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Digital Experience


Personalize the member experience

Provide members with appropriate tools, notifications and alerts
based on their preferences


Promote Self-Service and Satisfaction

Empower members to perform common service actions without
having to pick up the phone


Boost Member Engagement

Improve member sentiment and lifetime value through an enhanced
customer journey

Customer Engagement


Quickly Address Consumer Pain Points

Gather behavioral and member data throughout customer journeys


Continually Optimize Customer Experience to Maximize Renewals

Machine learning enables improvement of CX strategy in real-time


Increase Lifetime Member Value

Automatic recommendations to improve member sentiment and value

InsureCX Service Center

Create a personalized service experience through industry-specific workflows and a true customer profile

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Community Resource Management

Address social determinants to improve outcomes and lower costs

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A Gartner 2017 Cool Vendor

Gartner Designates Zipari a “Cool Vendor” in 2017 Health-Value Management
for US Payers Report

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Gartner: Cool Vendors in Healthcare Providers, 2017, Gregg Pessin, Thomas J. Handler, M.D., Vi Shaffer, Barry Runyon, Laura Craft, 24 April 2017.
The Gartner Cool Vendor Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

A Competitive Advantage for Carriers

"Zipari’s one-of-a-kind Consumer Experience Platform and CRM solution built specifically for insurance provides a complete enrollment and billing solution as well as rich 360-degree views of our prospects and members."

— Tracy Faigin, CMO, Melody Health Insurance

Our Customers

Our Collective Experience

Zipari leverages decades of insurance, technology and e-commerce consumer experience expertise

As Featured In

“Zipari is a true end-to-end customer experience solution platform for healthcare, providing a richer experience that allows insurance carriers to get the right health insurance products and services to the right customer.”

— Greg Caressi, SVP, at Frost & Sullivan

How can we help you?

Learn how Zipari provides carriers with real-time visibility into the consumer experience

Learn how Zipari provides carriers with real-time visibility into the consumer experience

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